BUS2CHARTER.COM – BOOKING TERMS & CONDITIONS  

Effective: Applies to bookings confirmed on/after publication date (unless otherwise required by law).

By proceeding with payment, confirming a booking, or using the Services, the Client and all Passengers acknowledge that they have read, understood, and agreed to be bound by these Terms & Conditions, Disclaimer Policy, and all limitations of liability, waiver, and indemnity provisions herein.

1. DEFINITIONS

• “Company” means Travel Hub Sdn Bhd and/or Bus2Charter.com, including its affiliates, subsidiaries, directors, officers, employees, agents and representatives.
• “Client” means the person/entity making the booking and responsible for payment and compliance. Where booking for others, the Client confirms authority and accepts joint and several liability.
• “Passengers” means all persons using the vehicle under the booking.
• “Supplier” means any third-party provider including (without limitation) vehicle owners/operators, drivers (if outsourced), tour guides, hotels, attractions and other contractors.
• “Services” means any charter, transfer, tour transport, or related services provided or arranged through Bus2Charter.com.

1. RATES, PRICES, TAXES & VALIDITY

1.1 All rates are quoted in Malaysian Ringgit (MYR) and exclusive of tax unless otherwise specified.

1.2 For payments in foreign currency, the Company may apply a conversion rate based on prevailing market rates displayed or communicated at the time of payment.

1.3 The Company reserves the right to revise conversion rates if the Malaysian government changes foreign exchange rules or systems.

1.4 Rates are correct at the time the quotation/invoice is issued, but remain subject to change until the booking is confirmed in writing by the Company.

1.5 Rates may be adjusted due to regulatory changes, market conditions, fuel/petrol costs, Supplier adjustments and unforeseen circumstances. The Company will notify the Client prior to confirmation where adjustments apply.

1.6 Rates may also change due to increases in transportation costs, hotel rates, exchange rates and government taxes (where relevant to bundled services). The Company will notify the Client prior to confirmation.

1.7 Rates are subject to any taxes, duties, levies or charges imposed by the Government of Malaysia or other relevant authorities from time to time.

1.8 Accepted payment methods include Visa, MasterCard, PayPal, online bank transfer and telegraphic transfer. Cheques are subject to bank clearance before service date.

1.9 The Company is not liable for bank charges or intermediary fees incurred to effect payment.

2. RESERVATION, CONFIRMATION & PAYMENT

2.1 A reservation is secured only upon receipt of payment (deposit or full payment as stated on the invoice) and written confirmation by the Company (email/WhatsApp/invoice/receipt).

2.2 In the event of non-payment of any invoice, the Company reserves the right to suspend, delay, or withhold the Services until full payment is received.

2.3 Failure to pay by the stated due date may result in cancellation of reservation and/or forfeiture of any deposit paid.

2.4 Until the booking is confirmed in writing and full payment received (where required), the reservation remains subject to change, availability and price adjustments.

2.5 Confirmation Voucher & Itinerary
The Company may issue a booking confirmation voucher/itinerary summary. The voucher is a summary only. In the event of any inconsistency, conflict or ambiguity between the voucher and these Terms & Conditions and/or Disclaimer Policy, the Terms & Conditions and Disclaimer Policy shall prevail.

3. VEHICLE RENTAL RATE – INCLUSIONS & EXCLUSIONS

3.1 Unless otherwise stated in the confirmed quotation/invoice, vehicle rental rate includes: fuel, driver services, tolls and parking.

3.2 Unless otherwise stated, vehicle rental rate does not include: tips, local guides, entrance fees, hotels, meals, overtime/extra hours, early or midnight transfer surcharges, waiting hour charges, peak season charges, travel insurance, and any other items not expressly included in the quotation/invoice.

3.3 Upgrade requests are not guaranteed. The Company reserves the right to substitute or modify the vehicle arrangement (including upgrades) where necessary for operational, safety or maintenance reasons.

4. TOUR INFORMATION, ITINERARY CHANGES & VEHICLE CONDITION

4.1 Outline itineraries are statements of intent rather than promises.

4.2 Local conditions, weather, traffic, events, festivals and other uncontrollable factors may affect the itinerary. The Company reserves the right to amend, change or modify listed Services without notice. The tour leader/guide/driver will decide the best alternative in good faith.

4.3 Where substitution occurs, the Company may provide similar standard arrangements and is not obligated to refund sums paid, subject to applicable law and the liability cap herein.

4.4 The Company is not responsible for closures/curtailments beyond its control. No refunds for route/program variations.

4.5 Tour pictures/descriptions are illustrative only; sightings/activities are not guaranteed.

4.6 The Company is not responsible for items left in the vehicle or loss/damage to baggage or belongings.

4.7 The Company may charge a delivery/handling fee for returning lost items if found.

4.8 Chauffeurs/drivers/guides are not obligated to assist with luggage. If assistance is rendered, it is at the Passenger’s risk.

4.9 Vehicle condition & cleanliness: The Company will use reasonable efforts to provide vehicles in safe, roadworthy condition and to a commercially reasonable cleanliness standard. Minor wear-and-tear or cosmetic issues do not constitute breach. Unless a premium specification is expressly stated in the invoice, ‘presentability’ is subjective and not a basis for refund.

Where the Client/Passengers do not reject the vehicle at the point of pick-up and the Services commence, the vehicle shall be deemed accepted as fit for purpose, subject to safety and roadworthiness requirements.

4.10 Mechanical Breakdown / Accident / Replacement Vehicle / Client Refusal to Wait
If a vehicle becomes inoperable, unsafe or unavailable due to mechanical breakdown, accident, or any causes beyond the Company’s reasonable control, the Company will use reasonable efforts to (i) repair the vehicle; and/or (ii) provide a substitute/replacement vehicle of similar capacity and/or standard as soon as reasonably practicable. Waiting time may be required depending on availability, location, traffic conditions, safety considerations and/or authority directions.

Where the Company has arranged and/or offered a substitute/replacement vehicle, the Client/Passengers agree to cooperate and allow a reasonable time for the replacement to arrive and complete the Service.

If the Client/Passengers refuse to wait, decline, cancel or abandon the Service and arrange alternative transportation independently before the replacement arrives or after it is offered, this shall be deemed a voluntary cancellation/termination by the Client and the Client shall not be entitled to any refund (whether full or partial), and any departure from the Service in such circumstances shall be deemed voluntary termination by the Client.

The Company is not liable for indirect or consequential loss (including missed flights, events, bookings, accommodation costs or alternative transportation costs).

4.11 Venue Accessibility & Responsibility
The Client shall confirm with the venue/building management that the vehicle can access the pick-up and drop-off locations (including height/weight limits, parking restrictions, loading bays, entry permits, road closures, and restricted zones). The Company shall not be liable for any delay, loss, cost, additional charges, or alternative arrangements arising from restricted access or incorrect information provided by the Client, and such costs shall be borne by the Client.

4.12 Pick-up Time / Journey Time

The Client is responsible for selecting a pick-up time that reasonably accounts for traffic, road conditions, weather, accidents, road closures, authority directions, and any other factors that may affect travel time. All travel and arrival times are estimates only and are not guaranteed. The Company shall not be liable for any loss arising from delays (including missed flights, events, bookings or connections).

4.13 Changes / Amendments:
Any changes to the services must be requested and confirmed with our office. Drivers are not authorised to accept or confirm amendments. If the Customer proceeds without office confirmation, the Customer shall bear all risks, costs and consequences arising therefrom.

5. PICK-UP / DROP-OFF CONFIRMATION, WAITING TIME, NO SHOW & AMENDMENTS

5.1 The Client is responsible to provide accurate pick-up/drop-off points (address and map pin), timing, passenger count, luggage and itinerary details. Wrong address/pin or changes on the day may result in delays and additional charges. All arrival times are estimates only, and the Company does not guarantee any arrival time.

5.2 Mandatory reconfirmation: For all departures, the Client/lead passenger must reconfirm the pick-up point and drop-off point with the driver/tour guide BEFORE departure. Where the Company has requested reconfirmation and the Client fails to do so, the Company shall not be liable for wrong drop-off, missed stop, additional distance/time or related losses.

5.3 Free waiting time: Airport arrival transfers include up to 30 minutes free waiting time (up to 60 minutes for international arrivals requiring customs clearance) unless otherwise stated in the invoice.

5.4 If the Client does not meet the driver or contact the Company within the free waiting time, the Client may be treated as a “no-show” and charged in full. To avoid no-show charges, do not leave the pick-up location without contacting the Company at +018-3280119 (or the number stated on the booking confirmation).

5.5 A reservation may be treated as no-show after the free waiting time has elapsed. In the event of no-show, no refund in full or in part will be given.

5.6 Changes/amendments must be requested by email (changes cannot be made with drivers) at least 24 hours prior to scheduled service time. If the Company cannot accommodate the change and it results in cancellation, no refund in part or in full shall be made.

6. CANCELLATIONS & REFUNDS

6.1 Cancellations must be notified in writing by email. A cancellation is only effective upon written acknowledgement by the Company.

6.2 Cancellation charges (unless otherwise stated in invoice):

• More than 10 business days before service date: 50% of total invoice amount.
• Less than 9 business days before service date: 100% of total invoice amount.
• No show: 100% of total invoice amount.

6.3 No refund, in full or in part, will be given for Services not utilized, including where the Client/Passengers elect not to proceed or abandon the Service, except as expressly approved in writing by the Company.

6.4 For avoidance of doubt, refusal to wait for a substitute/replacement vehicle arranged/offered under clause 4.10 shall be treated as voluntary cancellation by the Client, and the refund limitations herein apply.

6.5 Any approved refund (if any) shall be processed using the original payment method or as a credit voucher at the Company’s discretion, and the Company may set off any outstanding charges, damages, cleaning fees, or other amounts owed by the Client before making payment. Any approved refund will be processed within a reasonable time.

7. RESPONSIBILITY, SUPPLIERS, LIMITATION OF LIABILITY & INDEMNITY

7.1 The Company may act as an agent/arranger for Suppliers (transportation companies, hotels, car rentals, guides and other contractors). Where services are provided by Suppliers, the Company shall not be liable for injury, damage, loss, accident, errors in booking, delays, irregularities or defects arising from Supplier acts/omissions, except to the extent required by law.

7.2 The Client is strongly advised to obtain adequate insurance (including travel insurance, trip interruption, missed connections, medical and personal effects).

7.3 Force majeure / causes beyond control. The Company shall not be liable for death, bodily injury, emotional distress, illness, damage, delay, or any loss (direct or indirect) caused by events beyond its reasonable control, including but not limited to mechanical breakdowns, traffic, accidents, weather, acts of God, pandemics, authority interference, war, government restraint, riots, civil commotion, terrorism threats, fire, and road closures.

7.4 The Company is not liable for any refund/reimbursement if any tour member is refused entry, detained, deported or denied boarding by immigration authorities due to unlawful items, improper documents or other causes, or whose behaviour is considered detrimental by a government. The Client remains liable for all charges for the Services.

7.5 The Company may cancel/withdraw any itinerary or decline/retain any person if likely to endanger health/safety or impair comfort/enjoyment of others. In such event, refund (if any) is limited to monies paid less services utilized and administration/cancellation fees.

7.6 Documents & entry requirements: Passengers must hold valid passports (recommended at least 6 months validity), visas, vaccinations and any required certificates/permits. The Company is not responsible for losses caused by immigration/customs or local authorities.

If any Passenger is refused entry, detained, or delayed at the border or by authorities, the Client remains liable for the full booking charges, including driver time and any additional waiting charges (if applicable).

7.7 The Client is responsible for behaviour, wellbeing and supervision of minors/children/infants and for securing all consents and documentation required for travel.

7.8 The Client must comply with all applicable laws and safety instructions. The Company may terminate Services immediately (without refund) if behaviour is unlawful, unsafe, or causes danger/distress/annoyance to others. No refund for unused/missed services or costs incurred due to termination.

7.9 Client pays for damage / cleaning / theft. The Client shall be responsible for all costs (including repair, replacement, down-time, towing, detailing, deodorising, and cleaning fees) incurred due to any damage, destruction, loss, theft, or extraordinary cleaning caused by the Client/Passengers. The Company may charge such costs to the payment method on file or deduct from any deposit, without prejudice to further recovery.

7.10 The Client acknowledges that drivers, tour guides and on-ground staff have no authority to admit liability, agree to refunds, waive charges, or vary these Terms. Any waiver, refund or variation must be approved in writing by the Company.

7.11 Limitation of liability: To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, incidental, special or punitive damages including loss of profits, enjoyment, opportunity, alternative transportation/accommodation costs or missed connections arising out of or relating to the booking and/or Services.

7.12 Liability cap: To the fullest extent permitted by law, the Company’s total aggregate liability arising out of or relating to the booking and/or Services shall be limited to the amount actually paid to the Company for the affected booking.

7.13 Indemnity / hold harmless: To the fullest extent permitted by law, the Client shall indemnify, defend and hold harmless the Company from and against any claims, demands, losses, damages, liabilities, costs and expenses (including legal fees on a solicitor-client basis) arising from: (i) Passenger conduct; (ii) inaccurate information supplied by the Client; (iii) breach of these Terms; (iv) any immigration/customs issue attributable to Passengers; (v) third-party claims for injury/property damage caused by Passengers; and (vi) any acts/omissions of the Client/Passengers that cause the Company to incur liability, costs or expenses.

7.14 Complaints & Evidence Submission: Any complaint must be notified to the Company as soon as practicable and in any event within twenty-four (24) hours of completion of the Services, together with supporting evidence (including photos, videos, receipts and chat records). The Company may reject complaints that are unsupported, exaggerated, or submitted outside the stated timeframe. Complaints received after seven (7) days from completion of the Services shall be deemed waived and the Company may reject such complaints.

7.15 Media consent.
Photos, videos and audio recordings may be taken during the Services for operational, security, quality assurance and marketing purposes. By using the Services, the Client and Passengers grant the Company a perpetual, royalty-free, worldwide and irrevocable licence to use such media for lawful purposes. If the Client or any Passenger does not consent to marketing use, the Client must notify the Company in writing before the Service commencement, and the Company will use reasonable efforts to exclude such individuals from marketing materials.

7.16 Governing law & jurisdiction.
These Terms are governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Malaysia.

7.17 Updates: The Company reserves the right to amend these Terms at any time. The version in force at the time of booking confirmation shall apply, unless otherwise required by law.

7.18 Commencement of service signifies acceptance. Commencement of service, boarding the vehicle, or permitting any Passenger to board the vehicle shall constitute acceptance of these Terms by the Client and all Passengers.

7.19 Vehicle Images. Any vehicle images shown on the website, WhatsApp, social media, catalogues, quotations, or marketing materials are for illustration purposes only. The actual vehicle provided may differ due to availability, operational needs, maintenance, or substitution.

7.20 Necessary consents / permits / approvals. The Company shall not be responsible for any fees, damages, losses, delays, or cancellation arising from the Client’s or Passengers’ failure to secure any required consents, permits, approvals, visas, entry clearance, or documentation.

7.21 Refusal of service.
The Company may refuse boarding or refuse to provide Services to any Passenger who appears intoxicated, violent, abusive, medically unfit, or otherwise poses a risk to themselves, the driver, other Passengers, or third parties.

7.22 Termination due to passenger conduct.
Should any Passenger commit any unlawful act or behave in a manner which, in the Company’s opinion, is likely to cause danger, distress, nuisance, disruption, or material annoyance to others, the Company may terminate the Services immediately without refund, and the Client shall remain liable for all charges incurred.

7.23 No refund after termination.
Upon termination of the Services under these Terms, the Client shall not be entitled to any refund for unused or missed Services and shall bear all additional costs incurred (including return transportation, alternative transportation, accommodation, meals, and incidentals).

7.24 Fitness for travel / remote area.
Passengers are responsible for their own health and fitness for travel.

7.25 Passenger must use safety devices / follow instructions.
Passengers must comply with all safety instructions and use safety devices provided. The Company shall not be liable for any loss, injury or damage arising from failure to comply with safety instructions or warnings.

7.26 No waiver. No failure or delay by the Company to enforce any provision shall operate as a waiver. Any waiver must be in writing and signed/approved by the Company.

 SEVERABILITY
8.1 If any provision is illegal, void or unenforceable, it shall be ineffective only to the extent of such illegality/unenforceability without invalidating the remainder of these Terms, which shall continue in full force.

By confirming this booking and/or commencing the Services, the Client and all Passengers accept these Terms & Conditions.