1) RATES, PRICES, AND VALIDITY
1.1 All rates are quoted in Malaysian Ringgit (MYR) and exclusive of tax, unless otherwise specified.
1.2 For payments in foreign currency, please refer to Bus2Charter.com for the prevailing market rate.
1.3 Should the Malaysian government change its foreign exchange system, Bus2Chater.com reserves the right to change the conversion rate on section 1.10 correspondingly.
1.4 All rates quoted are correct at the time we issued the booking confirmation or invoice. However, all quoted rates are subject to change without notice and may be increased at any time prior to confirmation by Bus2Chater.com in its sole discretion.
1.5 The rates are subject to change based on Regulatory Adjustments, market conditions, fluctuations in petrol costs and unforeseen circumstances. Every confirmed contract/quotation for vehicles such as Van, MPV, Coaches, or cars, the rates are subject to change based on Regulatory Adjustments, market conditions, fluctuations in petrol costs, and unforeseen circumstances. Therefore, Bus2Charter reserves the right to increase prices on the condition that it informs the customers accordingly before the confirmation of the tour.
1.6 The rates quoted are subject to change due to increase in airfares, petrol, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore, Bus2Charter reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
1.7 Rates quoted shall be subject to any taxes, duties, levies in any form whatsoever to be imposed by the Government of Malaysia from time to time.
1.8 Bus2Charter.com accepts Visa, MasterCard, PayPal, bank online payment, telegraphic transfer directly to the bank account. Cheque payment will be subjected to bank clearance before the service date.
1.9 Bus2Charter.com will not be liable for any charges imposed by the banks engaged to effect payment for the services rendered.
2) RESERVATION
2.1 Once reservations have been confirmed, Bus2Charter.com will provide you with the relevant bank details to enable the transfer of money into company account. Kindly email us the bank-in-slip for reference.
2.2 In the event of non-payment of the invoices issued, Bus2Charter.com reserves the right to suspend and/or delay the completion of the services until full payment for the sum invoiced is received.
2.3 Payment is required to secure a RESERVATION. A failure to make the payment in accordingly may result in the cancellation of reservation and/or forfeiture of deposit paid.
2.4 Until the reservation is confirmed by Bus2Charter in writing (including by email) and the full payment received from you, the reservation is subject to change by Bus2Charter.
3) VEHICLE RENTAL RATE
3.1 Vehicle Rental Rate includes items and services included for each coach rental are listed in their own respective sections. Coach rental rate is inclusive of fuel, driver services, toll and parking (unless specified otherwise).
3.2 Vehicle Rental Rate Does Not Include tips to porter, bellman, local guides, entrance fees, hotel, meals (unless specified in the quote or Invoice); extra hour, early transfer and midnight transfer surcharge and waiting hour, peak season charge, travel insurance and any other items not specifically mentioned as included will be borne by the client directly.
3.3 Bus2Charter.com shall not be obligated to comply with any vehicle upgrade request. However, Bus2Charter.com at its sole discretion, reserves the right to make changes and/or modification to the vehicle chartered as it deemed necessary.
4) TOUR INFORMATION
4.1 The outline itineraries given are statements of intent rather than promises.
4.2 Local conditions, weather, mother nature, traffic, events, festivals or a host of other uncontrollable factors can change and/or affect in the tour itinerary. It is with this in mind that we reserve the right to amend and/or change and/or modify any of the listed services without any notice. Where this happens, the tour leader/guide/driver at their sole discretion, will decide the best alternative.
4.3 The Bus2Charter.com will substitute arrangements of the similar standard, should it occur and the Bus2Charter.com shall not have any obligations whatsoever to refund the sums paid.
4.4 Bus2Charter.com shall not be held responsible and/or liable for any closures or curtailments in circumstances beyond our control. No refunds are provided for route/program variations.
4.5 The tour descriptions include pictures and activities which may be seen during the excursions, however, Bus2Charter.com makes no guarantee of the sightings due to factors beyond our control.
4.6 Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be responsible and/or liable for items that are left in the vehicle, any loss of or damage to baggage or personal belongings during the tour.
4.7 Bus2Charter.com reserves the right to charge a delivery fee for returning lost items if found.
4.8 Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be liable for any for loss, injury or damage to property or personal accidents, delays whatsoever irregularities and/or any occurrence beyond our control.
4.9 Bus2Charter.com (including its affiliates and/or subsidiaries) and the chauffeurs are not obligated to assist the customers and/or clients with the luggage. In the event that assistance is rendered, Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be responsible and/or liable for items lost and/or damaged.
5) CANCELLATIONS, PARTIAL CANCELLATIONS, “NO SHOW” AND AMENDMENTS CHARGES
5.1 The service providers such as hotels, carriers, restaurant contractors or any other companies related to the services provided may charge cancellation, amendments and/or no-show fees depending on the situation and/or circumstances. Where such charges and/or fees are imposed, Bus2Charter.com cannot be held liable and/or responsible for charges and/or fees incurred.
5.2 In the event of a confirmed booking being cancelled/partially cancelled, a cancellation charge will be levied. Any cancellation received will incur the following cancellation charges:
|
Days before Arrival Date |
Cancellation Charges |
|
More than 10 business days |
50% of the total Invoice amount |
|
Less than 9 business days |
100% of the total Invoice amount |
|
No show |
100% of the total Invoice amount |
5.3 Bus2Charter.com is provides up to 30 minutes of free waiting time (up to 60 minutes of free waiting time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to disembark the aircraft and pick-up your luggage.
5.4 If you do not meet your Chauffeur or call us within 30 minutes (60 minutes for international arrivals requiring Customs Clearance) of your aircraft landing we will consider you as “no-show” and you will be charged in full for the reservation. To avoid being charged as “no-show”, kindly contact the office number at +018-3280119 and do not leave your location without prior notice.
5.5 On all reservations you will be considered a no-show after the free wait time has elapsed. If you have not met your Chauffeur, kindly contact us by phone immediately, or you will be charged in full for the reservation.
5.6 In the event of “No Show”, no refund in full or in part will be given. To avoid being charged as a no-show, do not leave your location without contacting Bus2Charter.com by phone.
5.7 Bus2Charter.com requires that all changes be made by email (changes cannot be made with drivers) at least 24 hours prior to scheduled service time. In the event that Bus2Charter.com is unable to accommodate the request for change and results in cancellation, no refund in part or in full shall be made.
6) CANCELLATION
6.1 Bus2Charter.com must be notified in writing of any cancellation by electronic mail. A notice is only considered to have been served upon the receipt of acknowledgement and/or acceptance in writing by Bus2Charter.com is obtained.
6.2 No refund, in full or in part, will be given for services included in the programme that is not utilized.
7) RESPONSIBILITY
7.1 Bus2Charter.com acts only as agents for transportation companies, hotels, car rentals and all other contractors/suppliers (if any) and finalizes all arrangements upon the expressed condition that Bus2Charter.com shall not be liable for any injury, damage, loss, accident, inadvertent errors in booking, delays generally or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or aircraft or through the acts or defaults, of any company or person engaged in conveying or accommodating passengers or in the carrying out of arrangements of the ground content, tours or otherwise in connection with its operations.
7.2 To protect you and Bus2Charter.com, we require all clients to be adequately insured against the above-mentioned liabilities.
7.3 Bus2Charter.com (including its affiliates and/or subsidiaries) are not be responsible for any expenses incurred by the client/s as a result of the foregoing causes over which it has no control, such as war, civil disturbance, traffic condition (traffic congestion, road closures, accidents), flight delay, weather delay, acts of God or Mother Nature or Government, broken machinery of vehicle or equipment required as part of client/s’ itinerary, or unavoidable events that caused the clients’ itinerary unenforceable.
7.4 Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
7.5 Bus2Charter.com (including its affiliates and/or subsidiaries) reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour.
7.6 Bus2Charter.com (including its affiliates and/or subsidiaries) further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, Bus2Charter.com (including its affiliates and/or subsidiaries) ‘s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.
7.7 You are required to have the following:
7.71 An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin;
7.7.2 The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited;
7.7.3 Minors, children, and infants must always be accompanied by an adult;
Bus2Charter.com shall not be held responsible or liable in any manner whatsoever for the loss cause by the immigration authorities or any local authorities.
7.8 Please consult your physician and seek advice to confirm your fitness for travel and participation in the tour. You are responsible to assess the risks and requirements of each aspect of the tour based on your own unique circumstances, limitations, fitness level, and medical requirements.
Please be noted that you may travel to a remote area, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country.
7.9 Bus2Charter.com (including its affiliates and/or subsidiaries) reserves the right to deny you permission to travel or participate in any aspect of a tour at any time and at your own risk and expense where we determine that your physical or mental condition is unfit for travel or you represent a danger to yourself or others.
7.10 Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.
7.11 Each adult on a booking with a minor(s), children and infant(s) is responsible for the behaviour, wellbeing, supervision, and monitoring of such minor(s), children and infant(s) and accepts these Terms and Conditions for and on behalf of any minor(s), children and infant(s) on their booking, including all assumptions of risk and limitations of liability.
7.12 The accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s), children and infant(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions.
7.13 You acknowledge that the tour, products and services offered by Bus2Charter.com (including its affiliates and/or subsidiaries) may involve a significant amount of risk to your health and safety. You acknowledge that the degree and nature of personal risk involved depends on the tour or services booked and the location(s) in which a tour or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, or other high-risk activities.
7.14 Standards of hygiene, accommodation, and transport in where tours take place are often lower than the standards you may reasonably expect in your home country or region. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.
7.15 You must at all times strictly comply with all Malaysian’s applicable laws and regulations. Should you fail to comply with the above or commit any illegal act when on tour or, if in the opinion of our company, your behaviour is causing or is likely to cause danger, distress or material annoyance to others, Bus2Charter.com (including its affiliates and/or subsidiaries) may terminate your travel arrangements on any tour or service immediately at your expense and without any liability to us.
7.16 You will not be entitled to any refund for unused or missed services or costs incurred as a result of the termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.
7.17 You are responsible for any costs including repair, replacement and cleaning fees incurred by Bus2Charter.com (including its affiliates and/or subsidiaries) or our third party suppliers for property damage, destruction or theft caused by you while on a tour. You agree to immediately report any pre-existing damage to our Tour Guide who travels with you and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
7.18 You agree to take all measures in relation to your own safety while on tour including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, floatation devices, and helmets) and obey all posted signs and oral / written warnings regarding health and safety. Neither Bus2Charter.com nor its third party suppliers are liable for losses or damages caused by your failure to comply with safety instructions or warnings.
7.19 Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to a person or property, or financial costs both direct and indirect incurred, or for the failure to commence, perform or complete any duty owed to you if there is death, delay, bodily injury including emotional distress or injury, illness, damage or other losses or detriment to a person or property caused by the Act of God, war, mechanical breakdowns, terrorism threat, civil commotions, interference by authorities, political disturbance, riot, insurrection and government restraint, fire, extreme weather or any other causes beyond our control.
7.20 You agree to bring any complaint to Bus2Charter.com as soon as possible in order to provide the company with the opportunity to properly address such complaint. All complaints must be brought to the attention of Bus2Charter.com via email immediately.
7.21 Bus2Charter.com (including its affiliates and/or subsidiaries) assumes no liability for complaints that are not properly brought to the attention of the company and cannot resolve or attempt to resolve complaints until proper notice is provided.
7.22 Any complaint made after the completion of a tour must be received in writing by the company within 7 days of the end of the tour. Please email to us at enquiry@bus2charter.com and include the details of the tour(s) or services.
7.23 You agree that, while participating in any tour with Bus2Charter.com (including its affiliates and/or subsidiaries), images, photos or videos that are taken by other participants, Bus2Charter.com (including its affiliates and/or subsidiaries) or its representatives may contain or feature you. You grant a perpetual, royalty-free, worldwide, irrevocable license Bus2Charter.com (including its affiliates and/or subsidiaries), its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever including marketing, promotions and the creation of promotional materials, in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
7.24 The terms & conditions here shall be interpreted in accordance with the law of Malaysia as that law is construed and amended from time to time and any action in connection here shall be brought in the Malaysian court having jurisdiction.
7.25 Bus2Charter.com reserves the right to amend any provisions in this website.
7.26 Commencement of service will signify acceptance of the above conditions and responsibilities outlined.
7.27 Vehicle Images listed on the website of Bus2Charter.com are only for illustration purposes and may differ from the actual vehicle.
8) SEVERABILITY
8.1 Any term, condition, stipulation, provision, covenant or undertaking in these terms and conditions which is illegal, void, prohibited or unenforceable shall be ineffective only to the extent of such illegality, void ness, prohibition or unenforceability without invalidating the whole such term, condition, stipulation, provision, covenant or undertaking or affecting the validity or enforceability thereof and any such illegality, void ness, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other term, condition, stipulation, provision, covenant or undertaking herein contains.
