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Frequently Asked Questions About Our Transportation Services | Bus2Charter

Bus Rental Malaysia
Bus2Charter Bus Van Rental Malaysia

How do I make a bus or van booking with Bus2Charter?

You can contact our Customer Representative via Our Contact Form,  WhatsApp, email or call to us directly to get a quote.  Just tell us your group size, travel itinerary, and program travel dates. We shall quote you accordingly as soon as we can.

When I will get reply fromBus2Charter ?

Our team shall reply you within 30 minutes in business hours.

How do I make my payment to Bus2Charter ?

Bus2Charter.com allows you to make payments using a variety of methods including: PayPal, online bank transfer, remittance transfer, and other ways that are most convenient to you. Check with us about the available options.

How about the confirmation of my coach booking?

You will receive an email with your booking transfer confirmation & invoice.  A  service voucher will send to you before departure date.

How do I make changes to my booking?

You can change the car class, date, time and location of pickup, drop-off location, and others information. You can make changes up to two days (48 hours) before the departure date with or without additional cost incurred. Check with us for details.

Can we hire tourist coach or tourist van without Tourist Guide Services?

Tourist Guide Services is COMPULSORY for ALL DESTINATION TOURS as per TOURISM MALAYSIA regulation. We could apply for EXEMPTION of Tourist Guide from Tourism Ministry Malaysia on behalf of you for transfer service only for Malaysian. However, the exemption is subject to approval and is only not involves tourist place visit. All foreigners are compulsory to hiring tour guide during the trip.

What if coach breakdown in the halfway of journey?

If a vehicle becomes inoperable or unsafe due to mechanical breakdown, accident, or any event beyond the Company’s reasonable control, the Company will use reasonable efforts to repair the vehicle or provide a substitute/replacement vehicle as soon as reasonably practicable. The Client acknowledges that waiting time may be required for safety, regulatory compliance, logistics and traffic conditions.

Where a substitute/replacement vehicle is arranged or offered by the Company, the Client and Passengers must cooperate and allow a reasonable time for the replacement to arrive.

If the Client or any Passenger elects to decline, refuse, or abandon the Service and arranges alternative transportation independently before the Company’s replacement arrives (or after it is offered), such election shall be deemed a voluntary cancellation/termination by the Client, and the Client shall not be entitled to a refund.

Bus2Charter.com (including its affiliates and/or subsidiaries) shall not be liable for any direct or indirect loss or consequential loss, including but not limited to missed flights, missed events, missed connections, accommodation costs, ticket costs, or the cost of alternative transportation arranged by the customer.